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Frequently Asked Questions
How do I scan an eReceipt?
Open the app and tap “Scan new receipt”. Point your camera at the QR code on your electronic receipt, or upload a photo from your gallery. Maestr will verify the receipt with the Egyptian Tax Authority automatically.
How long does verification take?
Verification is instant. Once your receipt QR code is scanned, Maestr confirms it with the ETA in seconds.
Can the same receipt be used twice?
No. Each eReceipt is uniquely tied to one account. Once scanned, it cannot be submitted again by any user.
When will I receive my payout?
After your BNPL financing is confirmed, a payout is queued to your registered InstaPay number or address. Payouts are typically processed within 1–3 business days.
How do I update my payout details?
Go to Profile → Payout Details and enter your InstaPay mobile number or @instapay address. Changes take effect for future payouts.
I signed in but the app shows nothing — what should I do?
Make sure you have a stable internet connection. If the issue persists, sign out from Profile, sign back in, and contact us at support@maestr-cashback.com if it continues.
How do I delete my account?
Email us at support@maestr-cashback.com with the subject “Delete my account” from your registered email address. We will process your request within 7 business days.